Refund Policy

30-Day Returns

You can return any unworn piece within 30 days of the delivery date for a refund of the item price. The piece must be unworn, undamaged, and in its original packaging.

Personalized pieces

Pieces personalized with an initial (necklaces, bracelets, and anklets with a chosen letter) are made to order and are final sale, unless the piece arrives damaged, defective, or with the wrong letter.

How to start a return

Email us at hello@sanctelle.com with your order number and the reason for the return. All returns must be approved before they are sent: we'll reply with the return address and instructions. Returns sent without approval can't be accepted.

Return shipping is paid by the customer and isn't refunded. We recommend using a trackable shipping method, since we can't issue a refund for a return that doesn't arrive.

Bundle discounts

If you bought pieces with a bundle discount (for example, 2 or 3 pieces) and return only some of them, the bundle discount no longer applies to the pieces you keep. The discount you received on those pieces is deducted from your refund.

Refund timeline

Once we receive and inspect your return, your refund is processed within 7 business days, back to your original payment method. You'll get an email when it's done.

Damaged, defective, or wrong items

If a piece arrives damaged, isn't working as it should, or isn't what you ordered, email us a photo within 30 days of delivery and we'll send a replacement or a refund, with no return shipping needed.

Lost or undelivered orders

If your order hasn't arrived within 30 business days of shipping, contact us and we'll send a replacement or issue a full refund. If tracking shows your order as delivered but you can't find it, please check with neighbors and your local post office first, then contact us within 7 days of the delivery date.

Cancellations

Orders can be cancelled within 12 hours of being placed. After that, your order is already being prepared and can't be cancelled, but you can return it after it arrives under this policy (personalized pieces excluded).

Exchanges

We don't offer direct exchanges yet. Return your piece for a refund and place a new order for the one you want.